Hundreds of options, one fluid experience across screen sizes

Rolls Royce

·

2025

Overview

Situation

I led the redesign of a luxury car web configurator over 5 months at Accenture Song for BMW Group.

Situation

I led the redesign of a luxury car web configurator over 5 months at Accenture Song for BMW Group.

Problem

Hundreds of customization options made it hard for users to stay oriented. The depth was there, but the journey lacked clear progression and didn't feel consistently premium across screen sizes.

Problem

Hundreds of customization options made it hard for users to stay oriented. The depth was there, but the journey lacked clear progression and didn't feel consistently premium across screen sizes.

Challenge

Strict brand standards, hundreds of configuration options to make manageable, responsive requirements where mobile had to feel credible (not just functional), and shifting constraints throughout delivery.

Challenge

Strict brand standards, hundreds of configuration options to make manageable, responsive requirements where mobile had to feel credible (not just functional), and shifting constraints throughout delivery.

Disciplines

Product requirements UX design Responsive design stakeholder facilitation

Disciplines

Product requirements UX design Responsive design stakeholder facilitation

Impact

Users were more likely to complete the configurator journey. Exploration felt manageable, not overwhelming.

Impact

Users were more likely to complete the configurator journey. Exploration felt manageable, not overwhelming.

Overview

Process

Outcome

View Process

Approach

Using Structure to Align Teams and Decisions

To reduce ambiguity, I created a lightweight product requirements document that gathered features, components, user stories, and success signals in one place. This wasn’t about process overhead, but about giving the team a shared mental model.

That structure helped surface grey areas early, supported better trade-off discussions, and kept design, development, and brand conversations grounded in the same reality.

Design direction

I set up continuous syncs with the brand team to validate that design decisions stayed true to quality expectations, even as constraints shifted. This avoided late-stage rework and helped the team move faster with more confidence.

Documentation played a key role here, allowing us to zoom out or dive into detail without losing alignment.

Outcome

Key results

  • I clarified product requirements and success signals, it contributed to reduce time for teams to make decisions with fewer open questions, it also reduced friction despite complexity

  • I redesigned the confuguration experience around orientation and continuity, according to client feedback, users were more likely to complete the configurator journey, exploration felt manageable, not overwhelming

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Ivan Bonin

©2026

Ivan Bonin

©2026

Ivan Bonin

©2026