Redesigning without data. Delivering with confidence.
Company
Sky Deutschland
Accenture Song
Product
B2C eCommerce
Year
2024
Role
Design Lead
Sky Germany needed to clarify their streaming offer across homepage and category pages—but with zero access to analytics, no way to validate decisions, and a 6-week window. I turned this constraint into a strategic advantage by building a KPI framework that replaced opinion-driven debates with measurable design decisions.
Sky Germany couldn't differentiate their streaming offer from competitors across their homepage and key category pages (Sport, Series). Visitors struggled to understand what made Sky unique, leading to unclear value perception at critical first touchpoints.
Constraints:
Zero access to analytics—no ability to validate decisions with data
10+ stakeholders across marketing, product, and strategy requiring alignment
6 week delivery window with no buffer for extended iteration
Working within an established UI system—no room for net-new components
Risk:
Without a measurement framework, we'd deliver recommendations the client couldn't validate, leading to opinion-driven debates, implementation delays, and lost confidence in the design direction.
Approach
How to ground recommendations in evidence?
1.
Audit & Design Principles
Conducted heuristic evaluation across 3 pages (homepage, Sport, Series) and competitive analysis—identified unclear differentiation and weak value hierarchy
Restructured information architecture to prioritize value communication at first visit
Defined design principles that aligned 10+ stakeholders around "clarity over cleverness"
How to enable decisions without analytics?
2.
Success Metrics Framework
How to reduce implementation risk?
3.
Streamlined Implementation
Stronger Value Context
The homepage displays a section about benefits, explaining how Sky differs from competitors. This gives users clearer reasons to engage.
Clearer first Impression
The Homepage displays content that reflect Sky's streaming offer, helping visitors quickly understand offers and what to expect.
Outcome & Impact






